{"id":38383,"date":"2026-11-05T17:52:47","date_gmt":"2026-11-05T16:52:47","guid":{"rendered":"https:\/\/www.latribunedeplanas.com\/factures-deau-anormalement-elevees-a-planes-del-rei-la-mairie-suspend-les-envois-et-les-encaissements\/"},"modified":"2026-11-05T20:12:26","modified_gmt":"2026-11-05T19:12:26","slug":"unusually-high-water-bills-in-planes-del-rei-town-council-suspends-billing-and-collection","status":"publish","type":"post","link":"https:\/\/www.latribunedeplanas.com\/en\/unusually-high-water-bills-in-planes-del-rei-town-council-suspends-billing-and-collection\/","title":{"rendered":"Unusually high water bills in Planes del Rei: Town Council suspends billing and collection"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Section-Article” module_class=”section-article” _builder_version=”4.18.0″ custom_margin=”0px|0px|0px|0px” custom_padding=”0px|0px|0px|0px” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”1″ admin_label=”Ligne-Article” module_class=”ligne-article et_pb_row_fullwidth” _builder_version=”4.27.4″ width=”100%” width_tablet=”100%” width_phone=”” width_last_edited=”on|desktop” max_width=”100%” max_width_tablet=”100%” max_width_phone=”” max_width_last_edited=”on|desktop” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” make_fullwidth=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Texte-Unusually high water bills in Planes del Rei: Town Council suspends billing and collection” module_class=”txt-article” _builder_version=”4.27.9″ text_font=”||||||||” header_font=”||||||||” header_2_font=”||||||||” header_3_font=”||||||||” header_4_font=”||||||||” header_5_font=”||||||||” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Since 3 November, several property owners in Planes del Rei have reported receiving water bills that are far higher than expected.<\/p>\n

One resident was billed for 108 m\u00b3 of water \u2014 more than \u20ac600 \u2014 for a household of two people over a three-month period. According to the owner, such consumption is simply impossible.<\/p>\n

Billing and collection have been suspended<\/h2>\n

Domingo Ripoll\u00e9s, a Pratdip municipal councillor, relayed a message from the mayor confirming that the Town Council had suspended the issuing and collection of water bills.<\/p>\n

According to that message, anyone who has received a bill showing consumption they believe to be incorrect should not pay it. Those whose payment has already been collected are asked to contact the Town Council so that their case can be reviewed individually.<\/p>\n

Domingo Ripoll\u00e9s later explained that BASE had stopped issuing bills while manual checks of water consumption were carried out.<\/p>\n

The Town Council says that several spot checks have produced correct meter readings. It is now cross-checking the available data to determine which bills may be affected.<\/p>\n

The cause of the problem has not yet been established<\/h2>\n

At this stage, no precise explanation has been provided for the unusually high amounts shown on some bills.<\/p>\n

Possible errors involving automatic meter readings have been mentioned, but this has not yet been confirmed as the cause of every disputed bill. The fact that some readings checked by the Town Council appear to be correct also suggests that the problem may not affect all properties in the same way.<\/p>\n

Further checks are therefore needed to determine whether the discrepancies originate from meter readings, the billing period, the transfer of data to BASE or another part of the billing process.<\/p>\n

Some property owners have still received no bill<\/h2>\n

At the same time, several property owners say that they have not yet received a water bill.<\/p>\n

One resident reported receiving neither a bill by email nor a direct debit for the past four to six months, even though the system had previously been working normally.<\/p>\n

This raises further questions about whether all customer details, contact preferences and payment instructions were correctly transferred following the change from Comaigua to BASE. The exact period covered by the new bills also needs to be clarified.<\/p>\n

Several questions remain unanswered<\/h2>\n

The suspension announced by the Town Council is a necessary precaution, but property owners still need clear information on several points:<\/p>\n